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Parallel Session 1d: Business Models & Innovation: Reducing User Friction in Low and Middle-Income Countries

Thu Sep 12/ 2:50 PM - 3:35 PM
In this session, we will discuss the challenges faced by research communities in the Global South as they seek access to online resources via over-stretched networks and primarily via mobile devices. We consider the user experience for Research4Life users and the potential for new systems of authentication and access management to level the playing field for low- and middle-income countries. We discuss CASA (Campus Activated Subscriber Access) and Single Sign-On federated identity management as solutions for these research communities, where the supply of campus internet is far exceeded by the demands on networks, greatly limiting the ability of researchers to access content. Kamran Naim from Annual Reviews will share their experience of CASA implementation in delivering more efficient access and improving usage, while Andrea Powell from Research4Life will discuss recent improvements to access control and on-going challenges in serving the needs of this growing user community.